How do we deal with the Coronavirus at DFS Spain?

We have good news! Our showrooms in Spain are open again and our team is eager to inspire and advise you.

The health and safety of our customers and our employees are still our top priority. We keep a close eye on all advice from authorities and the government and will follow this advice closely.

In close consultation with our people and the feedback from our customers, we have decided to re open our stores in Spain. We use the advice from authorities and the government. We would like to ask you to observe the following precautions when visiting one of our stores.

What extra precautions do we take?

We have set up priority shopping hours for our customers who are over 65, which are 10.00 - 11.00 in both stores Monday to Saturday

We work at an appropriate distance

We ensure that the number of people in the store is limited

We have closed the toilets to public use

We monitor the health of all our employees. Everyone with (minor) complaints stays at home

We offer disinfectant hand gel in all our stores and we wash our hands regularly

We clean our stores extra often

What do we ask of you?

Respect the regulations of the Government.

Sanitise hands regularly when visiting our stores

Do not visit our store if you have complaints related to the virus (complaints such as coughing, fever, sneezing and / or throat complaints)

To reschedule an appointment already made with us in case of health issues.

Delivery & Installation and service

We are doing everything we can to keep our deliveries and service agreements going. We will call or mail you to confirm the delivery is still Ok to go ahead. Of course we understand that if you have a Coronavirus issue the delivery will need to be changed, but please let us know as soon as you are aware of the issue.

For questions please contact our team at San Javier 0034 968 334 194 or Mijas 0034 951 314 506.

During the visit of our people, we would like to request you to adhere to the Social distancing guidelines set by the Government.

Payment

For you and our health, no payment transactions will take place during delivery & installation. We would like to temporarily request you to complete your payment before delivery & installation via internet banking.

You can do this easily via our track my order page. For questions please contact our team at San Javier 0034 968 334 194 or Mijas 0034 951 314 506

Orders placed

Due to Coronavirus legislation affecting the capacity of our factories and the precautions taken there, we may have a slight delay in our delivery times. We do not yet see any major problems. The majority of orders will arrive at our agreed times.

As we depend on the health and wellbeing of our production, transportation and delivery teams, we monitor the situation closely. We will inform you personally of any developments.

You can do this easily via our track my order page. For questions please contact our team at San Javier 0034 968 334 194 or Mijas 0034 951 314 506

Thanks

We would like to thank you very much for your patience and your understanding. If you have any other questions, please do not hesitate to contact us.

Take good care of yourself and others.